FAQs
HOW DO I ACCESS “THE REGULARS” PRESALE?
Every Wednesday morning, you will be getting the exclusive “The Regulars” newsletter with the latest news, restaurant feature, and, of course, participating presales for that week. “The Regulars” presale will take place on Wednesdays at NOON ET for all participating shows. These presales are online only via Ticketmaster. Your Member ID will serve as your presale code.
Please note: Not every show may be participating in “The Regulars” exclusive presale; presale seat selection and timing may be subject to change.
WHAT/WHERE IS MY MEMBER ID?
Your Member ID will serve as your presale code. You can find this 13-digit number under the “My Account” page when logged into your Regulars account at theregulars.live, your confirmation email you received after signing up, or on your “The Regulars” member laminate.
Still can’t find it?
Email us at memberservices@bbpresents.us.
As a Regular, I’d like to go to a show with friends and want to get our tickets during The Regulars presale. Can I buy tickets for myself and my friends to go to the show together?
Yes! When you as a Regular access the exclusive presale window, you can buy tickets for yourself and friends to go to a show. Your friends do not have to also be Regulars. Keep in mind, shows do have a limit on how many tickets you can purchase. If you are inquiring about a group order for more than 8 people, please contact Member Services for further assistance.
I’m going to a show with friends and have a Regulars membership. Can I show my Regulars laminate/member ID number at the door for my party to skip the line via The Regulars entrance?
Yes! When all members of your party have arrived, you can show your member ID/laminate for entry for your whole group via The Regulars exclusive entrance.
WHEN WILL I GET MY MERCH?
We have partnered with a local print and distribution center that will be fulfilling all “The Regulars” merch bundles, including Member ID laminates. Fulfillment will be occurring in batches, and it may take a few weeks before you’re repping your “Regulars” merch in the streets of Boston and Medford. If you want to use your benefits asap, make sure you save your confirmation email that has your Member ID in it to present to restaurant/venue staff to show proof of your “Regulars” membership.
HOW DO I SKIP THE LINE AS A “REGULAR”?
Keep an eye out for signage out front that designates “The Regulars” entry point and show your laminate to our security at the door. Simple as that!
I HAVEN’T RECEIVED MY LAMINATE YET//I’VE MISPLACED MY LAMINATE. HOW CAN I BE SURE I DON’T MISS OUT ON MY PERKS NIGHT OF SHOW AT THE VENUE?
Keep that confirmation email handy or be sure to log in to “The Regulars” member site on your phone to show your waiter or venue security your Member ID. Need further assistance to skip the line? Have your photo ID ready and swing by the box office for direct assistance.
AT WHICH VENUES DO MY BENEFITS APPLY?
“The Regulars” has a variety of in-person benefits night of show that apply to shows at The Wilbur in Boston and Chevalier Theatre in Medford Square. Be sure to keep an eye out for The Regulars weekly newsletter in your email for exclusive presales that apply to The Wilbur, Chevalier, and potentially other shows in the area presented by Bill Blumenreich Presents.
CANCELLATION POLICY
You can cancel your subscription to “The Regulars” at any time. All sales are final; no refunds. You can use your benefits till your year-long subscription has run its course. You will not be charged on your renewal date.
Click here to Manage Your Membership
Should we, The Wilbur/Chevalier Theatre team, believe that your membership is being used in a fraudulent manner (ticket scalping, etc.), we reserve the right to cancel your membership at any time and void your benefits, immediately. If you believe this is in error, please contact us at memberservices@bbpresents.us.
Order Policy
Can I cancel my order?
If your order has not yet been fulfilled, we will accommodate your cancellation request. We cannot cancel your order after it has been shipped. Please reach out to our support team as soon as possible.
Can I remove/add an item to my order?
No. The quantity of items in orders cannot be edited once they are placed.
Can I change the size/variant of my item after placing my order?
As long as this change does not accrue any additional cost or necessitate a refund, we are more than happy to assist depending on item availability.
Can I still return an item for a refund or exchange after it's delivered?
Yes. Please be sure to review our return policy below and reach out to support directly before sending anything back. Fees and shipping costs still apply.
Shipping Policy
When can I expect my order to arrive?
All orders placed Monday-Friday are expected to ship within 3-7 business days unless otherwise stated on the product description. Many "pre-order" items will have their own unique shipping time frame, so please be sure to look before you checkout. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available/for the postal courier to take an arrival scan of the package to update the status.
Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Unless you select “Duty and Tax Included” at checkout, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Armada is not responsible for these charges if they are applied and they are your responsibility as the customer. Please contact your local post office or customs office for exact rates.
How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order. The costs and methods that are provided at checkout come directly from the postal courier themselves and are not in our control. Please note that the purchase of expedited shipping is for faster delivery by the postal courier once shipped and does not affect fulfillment time in any way. The funds go directly to the courier and it is the courier's responsibility to honor the expedited shipping as printed on the label we affix to the package.We are not able to provide refunds for shipping on behalf of the courier should they not honor the timeline according to the postage paid.
Can you ship part of my pre-order by itself?
No. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package once the pre-order arrives. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.
Items in my order were damaged/defective. Can I get a replacement?
If your product has arrived defective, destroyed, or otherwise unusable, please contact us via email at support@armadamerch.com. Our customer service team will be happy to figure out a solution to this problem. Please see our cosmetic damage policy for vinyl below.
My vinyl sleeve was damaged in transit. Can I have a new sleeve?
Unfortunately we cannot issue replacements for cosmetic damages from transit as we are not provided with extra sleeves for vinyl from the manufacturer. Please note that we cannot be held liable for, and do not issue refunds or replacements for, minor cosmetic damages suffered in transit. This includes but is not limited to: vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with USPS Media Mail! If you are a stickler for condition or are worried about your items suffering any cosmetic damage, please consider upgrading your shipping service to UPS Ground. If the disc itself is broken or damaged, please reach out to our support team for further assistance.
Is my package lost?
Probably not. Please feel free to contact us if you did not receive shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "delivered" and you have not received it, you'll have to contact your local post office with your shipping number. Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.
Returns & Exchanges
What is your return/exchange policy?
All return/exchange requests must be made within 30 days of the shipment delivery date. Items must be in original/unwashed/unworn condition to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs. We are not responsible for exchange/return shipping costs incurred. All returns will be subject to a $3 restocking fee.
Please EMAIL support@armadamerch.com for any returns or exchanges BEFORE sending your order back to us.
Exchanges and returns can be shipped to:
Armada
ATTN: Returns / Exchanges
55 Chase St.
Floor 3
Methuen, MA 01844
*Please include a note requesting a new size or refund for the item(s).*
Please let us know when you ship it out to us and provide us with tracking information so that we can be on the lookout.
Are there any exceptions?
Yes. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care/intimate goods (such as beauty products or underwear).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
My item was returned to sender, can you ship it back to me?
Any item that is returned to Armada as a return to sender will automatically be refunded and the item will be processed back in stock. If you see that your shipment is being sent back to us as a return to sender and you'd like to have it reshipped, please contact our team at support@armadamerch.com for assistance. A new invoice for shipping cost will be sent. Once the invoice is paid we will then reship your product.
Ordering Questions
When will I be charged for my order?
All orders will be charged at the time of purchase. “ARMADA INC” will appear on the statement description.
I'm having issues with my discount code. What should I do?
Discount codes must be applied at time of purchase. We are unable to retroactively apply them to orders. We do not offer refunds for discount codes that were not applied correctly. We are not responsible for giving out retroactive discount codes and can not provide new ones. Only one discount code can be applied per order and cannot combine codes. If you are having an issue getting your coupon code to apply, please contact our Support via email or phone before placing the order, we will assist to the best of our ability.
I’m having issues with my digital download. What should I do?
Digital download links are emailed at the time your order is paid. Be sure to check the spam folder of your email in case the email was sent there.
Digital downloads can only be downloaded once to completion before the link becomes inactive. Most mobile devices cannot download zip files so please download the links on a computer. Please make sure to check your computers browser settings for your download folder location.
I do not see my question here. Can I contact you directly?
Yes! You can email us here, or give us a phone call during
business hours: Monday - Friday, 9:00 AM - 5:00 PM EST.
+1 (978) 702-4487