FAQs

HOW DO I ACCESS “THE REGULARS” PRESALE? 

Every Wednesday morning, you will be getting the exclusive “The Regulars” newsletter with the latest news, restaurant feature, and, of course, participating presales for that week. “The Regulars” presale will take place on Wednesdays at NOON ET for all participating shows. These presales are online only via Ticketmaster. Your Member ID will serve as your presale code.  

Please note: Not every show may be participating in “The Regulars” exclusive presale; presale seat selection and timing may be subject to change.

WHAT/WHERE IS MY MEMBER ID?

Your Member ID will serve as your presale code. You can find this 13-digit number under the “My Account” page when logged into your Regulars account at theregulars.live, your confirmation email you received after signing up, or on your “The Regulars” member laminate.

Still can’t find it?

Take me to My Account

Email us at memberservices@bbpresents.us.

As a Regular, I’d like to go to a show with friends and want to get our tickets during The Regulars presale. Can I buy tickets for myself and my friends to go to the show together?

Yes! When you as a Regular access the exclusive presale window, you can buy tickets for yourself and friends to go to a show. Your friends do not have to also be Regulars. Keep in mind, shows do have a limit on how many tickets you can purchase. If you are inquiring about a group order for more than 8 people, please contact Member Services for further assistance.  

I’m going to a show with friends and have a Regulars membership. Can I show my Regulars laminate/member ID number at the door for my party to skip the line via The Regulars entrance?

Yes! When all members of your party have arrived, you can show your member ID/laminate for entry for your whole group via The Regulars exclusive entrance.

WHEN WILL I GET MY MERCH?

We have partnered with a local print and distribution center that will be fulfilling all “The Regulars” merch bundles, including Member ID laminates. Fulfillment will be occurring in batches, and it may take a few weeks before you’re repping your “Regulars” merch in the streets of Boston and Medford. If you want to use your benefits asap, make sure you save your confirmation email that has your Member ID in it to present to restaurant/venue staff to show proof of your “Regulars” membership.

HOW DO I USE MY RESTAURANT DISCOUNT?

Once you’ve checked out The Regulars site to be sure you’re going to a participating restaurant, simply show your official Regulars laminate to receive your exclusive 20% discount. If you have not yet received your laminate, please keep your confirmation email handy and show your waiter your Member ID that way.

HOW DO I SKIP THE LINE AS A “REGULAR”?

Keep an eye out for signage out front that designates “The Regulars” entry point and show your laminate to our security at the door. Simple as that!

I HAVEN’T RECEIVED MY LAMINATE YET//I’VE MISPLACED MY LAMINATE. HOW CAN I BE SURE I DON’T MISS OUT ON MY PERKS NIGHT OF SHOW AT THE VENUE?

Keep that confirmation email handy or be sure to log in to “The Regulars” member site on your phone to show your waiter or venue security your Member ID. Need further assistance to skip the line? Have your photo ID ready and swing by the box office for direct assistance.

AT WHICH VENUES DO MY BENEFITS APPLY?

“The Regulars” has a variety of in-person benefits night of show that apply to shows at The Wilbur in Boston and Chevalier Theatre in Medford Square. Be sure to keep an eye out for The Regulars weekly newsletter in your email for exclusive presales that apply to The Wilbur, Chevalier, and potentially other shows in the area presented by Bill Blumenreich Presents.

CANCELLATION POLICY

You can cancel your subscription to “The Regulars” at any time. All sales are final; no refunds. You can use your benefits till your year-long subscription has run its course. You will not be charged on your renewal date.

Click here to Manage Your Membership

Should we, The Wilbur/Chevalier Theatre team, believe that your membership is being used in a fraudulent manner (ticket scalping, etc.), we reserve the right to cancel your membership at any time and void your benefits, immediately. If you believe this is in error, please contact us at memberservices@bbpresents.us.